Refund & Cancellation Policy
This policy outlines the terms for refunds and cancellations for Vortx AI services including geo.qa subscriptions and LBVM API access.
Subscription Cancellation
You may cancel your subscription at any time from your account settings. Upon cancellation:
- Your access will continue until the end of the current billing period.
- No further charges will be applied after cancellation takes effect.
- You will retain access to any data you have stored until the end of the billing period.
Refund Eligibility
Refunds may be issued under the following circumstances:
- Service unavailability: If our services experience significant downtime (exceeding 24 consecutive hours) during your billing period, you may request a pro-rated refund for the affected period.
- Duplicate charges: If you are charged more than once for the same billing period, the duplicate charge will be refunded in full.
- New subscriptions: Refund requests made within 7 days of initial subscription purchase will be considered on a case-by-case basis.
Non-Refundable Items
- Consumed API credits or query usage that has already been processed.
- Partial month charges after the 7-day initial period.
- Add-on services or one-time purchases that have been delivered.
How to Request a Refund
To request a refund, please contact us with your account details and the reason for your request. We aim to process all refund requests within 5-7 business days.
Contact Us
Last updated: February 1, 2026 | Vortx AI Private Limited, CIN: U72200JH2024PTC023101