Privacy Policy
Information We Collect
Personal Information
- Contact information (email address) when you register or contact us
- Usage data and interaction patterns with our services
- Geographical queries and search terms you submit
- Device information and browser details for technical support
Automatically Collected Information
- IP address and location data (for geographical services)
- Cookies and similar tracking technologies
- Log files and analytics data
- Session information and user preferences
How We Use Your Information
- Provide and improve our geographical question answering services
- Process your geographical queries using our LBVM technology
- Personalize your experience and provide relevant responses
- Communicate with you about service updates and support
- Ensure security and prevent unauthorized access
- Comply with legal obligations and protect our rights
- Analyze usage patterns to enhance our AI models
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With your explicit consent
- To comply with legal requirements or court orders
- To protect our rights, property, or safety, or that of our users
- With trusted service providers who assist in operating our platform
- In connection with a business transfer or acquisition
Data Security
We implement appropriate technical and organizational measures to protect your personal information against:
- Unauthorized access, use, or disclosure
- Accidental loss or destruction
- Malicious attacks and security breaches
- Data corruption or integrity issues
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Geographical query data may be retained for model improvement purposes while maintaining user anonymity.
Your Rights and Choices
You have the following rights regarding your personal information:
- Access and review your personal information
- Request correction of inaccurate or incomplete data
- Request deletion of your personal information
- Object to processing of your personal information
- Request data portability
- Withdraw consent at any time
To exercise these rights, please contact us at avijeet@vortx.ai.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyze usage, and improve our services. You can control cookie preferences through your browser settings, though disabling cookies may affect some functionality of our platform.
Third-Party Services
Our platform may contain links to third-party websites or integrate with external services. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you interact with.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
Children's Privacy
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Last updated: February 1, 2026 | Vortx AI Private Limited, CIN: U72200JH2024PTC023101